Unlicensed product office 365

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What profile solution are we using here? Steps vary based on profile solutions. Any ideas? Will supply anymore details you need. I'm also pointing the tokens to a network share. What difference (firewall maybe?) is there when it comes to activating office while going through Horizon and Vcentre? Obviously more jumps are made when going through horizon then just direct connecting. Both non-persistent and persistent machines are on the same segments. Microsoft is saying that on my horizon VDI's Office only gets as far as our on prem AD and not out to the internet to continue activation.

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I've done a lot of troubleshooting and research including a ticket with Microsoft and have narrowed it down to this. The horizon non persistent machines cannot activate office and get a token, but the persistents can no problem. I also have persistent VDI's only in Vcenter direct connecting, not going through horizon. The short version is I have Office 365 installed with Shared Computer Licensing enabled in the XML file on my gold image which is deployed to several pools. I have a strange issue that I've been unable to solve for weeks now and hoping someone on here can help.